Gower Medical PracticeTel: 01792 390413
Pennard Primary Care CentreTel: 01792 390413
The Freedom of Information Act 2000 recognises that everyone has the right to know how public services, such as NHS Wales, are organised and run, how much they cost and how you can make complaints if you need to. You have a right to know which services are being provided, the targets that are being set, the standards of service that are expected, the results achieved and how decisions are made. The Gower Medical Practice
Publication Scheme, detailing information routinely made available to the public is free of charge and available by e-mail. Hard copies or copying onto media (eg CD ROM) will be charged for and we will let you know the cost and charges that will have to be paid in advance.
You are entitled to request information about Gower Medical Practice under the Code of Practice on Openness. Hard copies of the Code of Practice are available free of charge from the NHS Wales Department of the Welsh Assembly or via the Department of Health website www.wales.nhs.uk Sometimes some or all of the information cannot be provided and we will explain the reasons why not when this happens, such as when the information is of a sensitive, personal or confidential nature.
Under the Data Protection Act 1998, you are also entitled to access your clinical records or any other personal information held about you. You will need to contact us in writing to request such information and will be charged a fee for access. www.hmso.gov.uk/acts/acts1998/19980029.htm#aofs
Everyone working for the NHS has a legal duty to keep information about you confidential. Most of your personal health information is stored on our practice computer system, although some is kept on paper. We may use some of this information for other reasons eg to help protect the health of the public generally, see the NHS runs efficiently, plan the future, support medical research and help educate tomorrow’s doctors. Sometimes the law requires us to pass on information eg to notify a birth or death.
We may need to share information with other professional staff who are involved in your care. They have a legal duty to keep it confidential. If we pass on information for reasons other than your personal care, we remove any details which identify you. We can only pass on information if people have a general need for it; even then, there are strict legal controls on sharing of some kinds of sensitive personal information. www.doh.gov.uk
General Data Protection Regulations come into force on 25th May 2018.
WHAT DOES GDPR MEAN FOR ME (SEE ATTACHED)
GDPR Patient Information
The practice operates a procedure which complies with NHS protocols. Our aim is to provide the highest possible standard of service and we will try to deal helpfully and efficiently with any problematic issues.
Please contact our practice manager if you have a complaint of any description. This is normally requested by letter, but if you wish to e-mail the practice, please e-mail Martyn Keane the Practice Manager using e-mail address: email@example.com
Please click below for our In-House complaints procedure
Gower Medical Practice Complaints Procedure
The Ombudsman can look into complaints about local government, National Health Service organisations - including GPs
See the Ombudsman website for details
Aggression, violence, abuse and threatening behaviour will no longer be tolerated by professionals and staff working in the NHS.
All incidents of violence, threats, verbal abuse, sexual and/or racial harassment will be reported to the practice manager immediately. Where appropriate, the police and the Health Authority will also be notified. All offenders in this respect risk immediate removal from the practice list.
The staff at this practice record information about you and your health so that you can receive the right care and treatment. We need to record this information, together with the details of the care you receive, because it may be needed if we see you again.
We may use some of this information for other reasons, for example, to help us to protect the health of the general public generally, to plan for the future, to train staff and to carry out medical and other health research for the benefit of everyone.
We are currently involved in research studies for which we provide anonymised information from patients' notes. You cannot be identified in any way from this information as none of your personal details are given to researchers. Individual patients' records are added into a much larger anonymous database, containing records from millions of patients across the UK. This information is used by researchers outside this practice. The database to which we contribute anonymised records is known as The Health Improvement Network (THIN)1. This database is managed by a company outside the NHS which does not have access to your personal details, only to anonymous medical records. The data are used for research into such topics as drug safety, disease patterns, prescribing patterns, health economics and public health. Many of these studies provide useful information to medical staff on diseases, the use of drugs or outcomes of disease or treatment.
These studies may be performed by academic researchers or commercial companies amongst others. However, no researcher has access to your full details such as your name and address, initials or your full date of birth. The researchers are not given information on the GP nor the practice name, address or post code.
If you would like to opt out of this data collection scheme, please let your doctor know and no data from your records will be collected or used in research. This will not affect your care in any way.
If anything to do with the research would require that you provide additional information about yourself, you will be contacted to see if you are willing to take part; you will not be identified in any published results.
Note that you have a right of access to your health records. If at any time you would like to know more, or have any concerns about how we use your information, you can speak to Martyn Keane, the practice manager, telephone number: 390413.
Since 1983, we have been a training practice for the post-graduate education of doctors completing their vocational training prior to becoming GPs. During their 6 or 12 month attachment, these vocational GP registrars work alongside the partners gaining experience in family medicine. GP registrars are fully qualified experienced doctors who have already undertaken several years of hospital posts. Occasionally patients may be asked whether they wish to consent to their consultation with the GP registrar being recorded on video tape to facilitate GP registrar training.
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